Returns & Refunds Information
Returns & Refunds Information
At yoursoccershop, we've maintained an impressive 99.5% customer satisfaction rate, establishing ourselves as a prominent industry leader. With a dedicated team of over 100 skilled artisans and innovative production techniques, we consistently achieve the highest standards of print quality.
While we always aim for perfection, mistakes can happen. In the unlikely event that an error occurs, we want to ensure your experience remains worry-free. Kindly inform us within 15 days of receiving your order, and we will handle the situation for you.
Our commitment to excellence is backed by our straightforward Do-It-Right Guarantee:
Should your order feature items that are materially distinct from your final design or are incorrectly printed or embroidered on the wrong products, we will either reprint the incorrect pieces or provide a full or partial refund based on your preference. If, for any reason, we are unable to correctly reprint or embroider these pieces, a refund will be issued for those particular items. You can expect to receive your refund within 1-2 days after we receive the returned item(s).
Order Cancellations
Given the unique nature of your personalized items, each being crafted exclusively for you, a $20 customization fee per item is incorporated into your purchase. Should you decide to cancel your order, simply send us an email with your order number and the reason for cancellation. We can halt production and reverse the order if it has not yet entered the production phase.
Please be aware that once your order has been submitted, production of the personalized items commences immediately. If you choose to cancel an order that is already in production, a $20 restocking fee per item will apply.
Refunds will be credited for the original payment amount, minus any shipping fees and discounts applied to personalized items, except in cases of incorrect shipments. Following the processing of your return, you will receive a confirmation email. Keep in mind that it may take an additional 7-10 business days from the date of this email for the funds to appear in your account. Additionally, an extra billing cycle may be needed for the funds to reflect on your billing statement.
Disclaimers
After 30 days from receipt, all sales are considered final.
This custom jersey is not affiliated with, manufactured by, or associated in any way with professional sports brands, leagues, or manufacturers. Our custom-designed jerseys are independently produced and do not carry any professional sports league designation or brand.
yoursoccershop retains the right to modify this policy at any time. Notice of such changes will be published on this page.
For inquiries regarding cancellations or any other policies, feel free to reach out to us here or send an email to yoursoccershop@hotmail.com. We endeavor to respond within 24 hours from Monday to Friday.
