How do I returns or exchanges my product(s)?
Here at yoursoccershop, we've proudly upheld an impressive 99.5% customer satisfaction rate, solidifying our position as an esteemed industry leader. Boasting a dedicated team of over 100 skilled craftsmen and pioneering production techniques, we consistently achieve the pinnacle of print quality standards.
While our pursuit of perfection is unwavering, we acknowledge that errors can occasionally occur. In the unlikely event that a mistake transpires, rest assured that we are committed to preserving your worry-free experience. Kindly notify us within 15 days of receiving your order, and we will promptly address the issue at hand.
Our unwavering dedication to excellence is underscored by our transparent Do-It-Right Guarantee:
In instances where your order contains items that substantially deviate from your final design or are inaccurately printed or embroidered onto incorrect products, we pledge to either reprint the flawed items or extend a full or partial refund according to your preference. Should circumstances prevent us from successfully reissuing the correct pieces, a refund will be promptly initiated for those specific items. Anticipate receiving your refund within 1-2 days after the receipt of the returned item(s).
Order Cancellations
In recognition of the distinctiveness of your personalized items, each tailored exclusively for you, a $20 customization fee per item is factored into your purchase. Should you opt to cancel your order, a simple email detailing your order number and the reason for cancellation suffices. If your order hasn't yet entered the production phase, we can halt proceedings and reverse the order as needed.
Kindly note that once your order has been submitted, the production of personalized items begins immediately. Should you choose to cancel an order already in production, a $20 restocking fee per item will be applicable.
Refund Process
Refunds will be credited for the initial payment amount, with deductions for any shipping fees and personalized item discounts, except in cases involving incorrect shipments. Following the completion of the return process, a confirmation email will be dispatched. Please be advised that an additional 7-10 business days from the date of this email may be required for the funds to reflect in your account. Furthermore, an extra billing cycle may be necessary for the funds to be reflected on your billing statement.
Disclaimers
Post 30 days from the receipt of your order, all sales are deemed final.
It is important to note that our custom jerseys are not endorsed, manufactured by, or affiliated with any professional sports brands, leagues, or manufacturers. They are independent creations, devoid of any professional sports league designations or branding.
Policy Amendments
yoursoccershop retains the prerogative to modify this policy at any juncture. Notifications of such revisions will be communicated via publication on this page.
Should you have inquiries pertaining to cancellations or any other policies, do not hesitate to reach out to us here or via email at yoursoccershop@hotmail.com. We are dedicated to responding within a 24-hour window from Monday to Friday.
